Implement and Feedback
Research Tools and Methods
Interviews
Brainstorming Sessions
Training
Feedback Loop
Mural
Dovetail
Confluence
Length of phase
3 months
# participants
40+ users
Implementation Overview
The onboarding process was implemented and users began navigating the batCAVE platform. To ensure continuous improvement, we established a feedback loop, collecting data through interviews and surveys. This feedback informed enhancements, including the creation of training materials to help users better understand the platform.
Feedback Loop
Conducted interviews and surveys to gather user insights and identify areas for improvement.
Outcomes
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Successful rollout of the onboarding process.
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Iterative improvements to the onboarding journey informed by real user feedback.
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Enhanced user satisfaction through targeted training materials and resources.
Process Rollout
Launched the onboarding process for users to access batCAVE.
Training Materials:
Developed comprehensive guides and resources based on user feedback to enhance understanding of the platform.