Research Overview
The first step in designing the batCAVE onboarding experience was to deeply understand the users and their context. Through interviews and mapping exercises, we gained insights into their challenges and interactions within the ecosystem. This phase laid the foundation for a focused and effective onboarding solution.
User profiles
Defined user profiles to capture key needs and behaviors.
Problem Definition
Synthesized findings into a clear problem statement to guide the design process.
Outcomes
-
A comprehensive understanding of user challenges and expectations.
-
Clear definition of the problem statement to focus ideation efforts.
-
A foundation for designing a user-centered onboarding solution.
Interviews, Data Analysis and Synthesis
For the batCAVE project, we conducted in-depth interviews with ADOs, BOs, and stakeholders to uncover key pain points and understand the workflows involved in the onboarding process. This qualitative data was meticulously analyzed and synthesized into actionable insights, identifying recurring challenges and opportunities for improvement. Through this process, we developed user profiles and mapped stakeholder interactions to visualize the ecosystem comprehensively. These efforts culminated in a clearly defined problem statement, forming a solid foundation for the design of an intuitive and user-centered onboarding experience.
Stakeholder Mapping
Visualized team interactions and roles to clarify the onboarding ecosystem.
