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Mindful listener and creative thinker
Hello. I’m Gabriela, a Service Designer who can help you transforms complex systems into seamless experiences, helping teams deliver human-centric services.
Recent Work
Work
What I Do
CX STRATEGY
USER RESEARCH
CO-CREATION WORKSHOPS
PROTOTYPES
USABILITY TESTS
SERVICE BLUEPRINTS
JOURNEY MAPS
HUMAN CENTER DESIGN
How I do it
Customer-centric decision making
Listen
Create
Deliver
I listen to learn current grounds, ideate to define ideal services and finally prototype and test to consequently enable cross-functional teams deliver an ideal service experience
My own approach of Human-Center Design methodology:
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